Frequently Asked Questions (FAQs)
1. Features & Capabilities
How quickly do you detect new mentions or negative content about our brand?
We provide real-time monitoring across all major platforms, forums, news outlets, and social channels. Alerts are triggered instantly to ensure you can respond before an issue escalates.
Do you offer predictive tools to identify potential reputation risks?
Yes. Our system uses sentiment trends and pattern recognition to flag early indicators of emerging issues, helping you prevent crises before they occur.
Can you manage crisis situations if they arise?
Absolutely. We provide 24/7 crisis support with predefined playbooks, rapid-response content, and escalation pathways to protect your brand during critical moments.
How do you address negative search results or autosuggest queries?
We apply ethical SEO and content strategies to influence search visibility, push down harmful results, and positively impact autocomplete suggestions over time.
Do you support long-term reputation rebuilding?
Yes. We develop multi-month strategies focused on strengthening your brand narrative, improving organic visibility, and restoring long-term trust.
2. Integrations & Technology
Will your system integrate with our CRM or analytics tools?
Yes. We offer integrations with major CRMs, analytics platforms, and social management tools to centralize reporting and streamline workflows.
Can we access your data through an API?
API access is available for clients who need to embed monitoring insights into internal dashboards or reporting systems.
Do you support multilingual or multi-market monitoring?
Yes. Our monitoring technology covers dozens of languages and regional platforms to ensure global accuracy.
3. Pricing & Contracts
Are we locked into long-term contracts?
No long-term commitment is required. Flexible month-to-month and quarterly options are available depending on the scope of work.
Is your pricing transparent?
Yes. Every proposal includes a clear breakdown of deliverables, performance expectations, and optional add-ons—no hidden fees.
Do you charge extra for crisis management?
Crisis response is included in applicable service tiers so you’re never penalized during critical moments.
4. Usability & Workflow
Is your dashboard easy for non-technical users?
The platform is designed for intuitive use, with simple navigation, automated alerts, and consolidated reporting built for executives, marketers, and operations teams.
Can we monitor our reputation on mobile?
Yes. Our mobile-friendly interface allows full access to alerts, dashboards, and reports on any device.
How frequently do you provide reports?
Reporting is delivered in real time, with weekly summaries and monthly deep-dive analyses for strategic insights.
5. Accessibility & Global Coverage
Do you support clients with audiences in multiple countries?
Yes. We provide country-specific monitoring and content strategies tailored to cultural nuances and regional platforms.
Can you create content in multiple languages?
We offer fully localized content creation for outreach, SEO, and brand storytelling.
6. Compliance, Legal & Ethics
Are your methods compliant with GDPR, CCPA, and other privacy requirements?
Yes. Our data collection, storage, and reporting processes meet strict global privacy and security standards.
Do you assist with legal takedowns or defamation issues?
We partner with specialized legal teams to support DMCA filings, platform appeals, and defamation removal requests when applicable.
Do you use fake reviews or unethical tactics?
Never. We adhere to transparent, ethical ORM practices that protect your brand from penalties and long-term reputational harm.
7. Customer Support & Reliability
Will we have a dedicated account manager?
Yes. Every client receives a dedicated strategist who oversees your reputation plan and serves as your primary point of contact.
Is support available outside standard business hours?
We offer 24/7 monitoring and crisis support to ensure rapid response whenever an issue arises.
How quickly can we expect help during a crisis?
Response times during emergencies are typically within minutes, not hours.
8. Performance & Deliverability
How will we know the service is working?
We define clear KPIs—such as sentiment improvement, keyword suppression, content placement, and review score growth—and track them transparently.
Do you guarantee results?
While no ethical ORM firm guarantees specific removals, we provide clear performance expectations and consistent measurable progress across visibility, sentiment, and brand impact.
Is your content high-quality and customized?
Yes. All content is human-reviewed and tailored to your brand voice, industry, and audience.
9. Security & Data Protection
How do you protect our sensitive information?
We use enterprise-grade encryption, secure client portals, and strict access controls to safeguard all data.
Do you have security certifications?
Our systems align with industry best practices and are audited for compliance with SOC2- and ISO-level standards.
10. Reputation & Credibility
Do you have case studies or proof of success?
Yes. We offer anonymized and industry-specific case studies demonstrating measurable improvements in search results, sentiment, and crisis resolution.
How transparent is your workflow?
Clients receive full visibility into our strategies, timelines, and deliverables, with ongoing status updates throughout the engagement.
